Welcome to Faacart.com

faaacart contact number +91-9566726659

Customer Service

 

 

Shipping & Delivery

Products ordered through website for delivery within India are shipped through our courier partner if the delivery service to the destination is available. In absence of courier service to the desired location, the products are shipped through Indian Postal Service..The shipping time mentioned anywhere on the website are approximate and we can not guarantee them. Customers are recommended to place an order early on if they have a deadline to meet.Orders are shipped within 2-3 working days and in some location within 24hours or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

However, there may be delay in delivering to remote areas / villages and other towns as delivery is purely vested with courier companies
Once the products are shipped from our location, we will send you the shipper’s reference number (airway bill number/docket number) through email

For some countries, if the need arises, our carrier will have to get customs clearance for your goods before delivering them to you. Any additional taxes, import duties or customs charges levied in this process will be charged to you. You are liable to pay the carrier for those charges in such cases.

So we recommend that you be aware of the laws and regulations governing the import of goods in the country where you want the items shipped.

According to the policies of the international carrier, an additional surcharge may be levied if the shipping address is defined by the carrier as a remote area.This Remote Area Surcharge (RAS) would not be charged at the time of placing the order

 

Privacy & Security

This policy sets out basic principles for collecting, using, disclosing and protecting personal information consistent with Indian information security laws and associated regulationsIn this policy, “personal information” means any information relating to you that directly, or indirectly in combination with other information that we have or are likely to obtain, allows us to identify you. Examples of personal information include: your name, e-mail and residence addresses, telephone numbers.
We processes personal information pertaining to our staff for a variety of general human resources administration and related business purposes including: taxation calculations, wage administration, performance evaluations, contingency planning, business travel, training, career planning, and recruitment. Personal information concerning client personnel and other non-employee individuals transacting with Faacrt will be used to administer and facilitate our relationship with you, for internal operational purposes, and to satisfy our legal and regulatory obligations.

Faacart does not disclose your personal information to third parties, except as described in this policy. Third party disclosures may include sharing such information with our affiliated companies worldwide for compliance, risk management and operational purposes and with non-affiliated services providers such as those providing professional, legal or accounting advice. Non-affiliated service providers are required to maintain the confidentiality of such personal information and to use it only in the course of providing such services and only for the purposes authorized by faacart

 

Returns & Replacements

In case the product you receive is in damaged condition, you have to call the Faacart customer care helpline +91-9566726659 or +91-9566713450 or write to us on contact@faacart.com within 24 hours of the receipt of the product to register your complaint. Our logistic partner will collect the damaged product with all inbox accessory and you will be shipped a new product.

Ordering

Before placing your order, please make sure you have included everything you need as we cannot make any changes once the order has been submitted.
Your order immediately enters our order processing system — to be tailor-made to fit your requirements, so it is not possible to change the order in any way once it has been submitted.If you have forgotten something, simply visit our website to place another order.

 

Payment, Pricing & Promotions

This fee, payment and promotions policy, together with the terms of use describes faacart accepted payment methods, Faacart's policies and procedures in relation to acceptance of fees and payments towards the services offered through the Website and/or the Mobile Applications, and Faacart policies relating to promotions, contests, offers, discounts, vouchers, coupons, campaigns and sales conducted by it on the Website and/or the Mobile Applications from time to time (collectively, “Promotions”). Faacart's primary object is to ensure that the Website and Mobile Applications are user friendly and equipped with reasonably expected security infrastructure to protect any financial information which may be shared by Users.

Users are required to peruse and understand the terms of this FPP Policy. If you do not agree to the terms contained in this FPP Policy, you are advised not to accept the Terms of Use and this FPP Policy and may forthwith leave the Website and stop using the Mobile Applications. The terms contained in this FPP Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.

The ‘cash on delivery’ Payment Option allows Users to make a cash-only payment to Faacart’s delivery executive or logistic partner at the time of delivery of the purchased Product to the User. Presently, Faacart offers a maximum order value of INR 5000 (Indian Rupees five thousand) under the cash on delivery Payment Option. Faacart reserves the right not to provide cash on delivery Payment Option for certain Products (these could be Products specified by faacart or Products with value exceeding a specified amount) or locations. Users are required to peruse and accept the terms set out under the Return and Refund Policy which sets out the terms of refunds for transactions carried out using the cash on delivery Payment Option.